Estate agents have come under fire again following a
television expose last week. The skulduggery behind one
of their many dodgy practices is unveiled. Whatever your
view on estate agents their signboards are a facet of
modern life.
And these days, it is not just a surge in the market which
prompts them to get fruitful and multiply: a significant
proportion of the boards on our streets are actually planted
there illegally.
It is one of the many dubious practices highlighted in
the BBC's Whistleblower documentary on estate agents last
week.
So-called "flyboarding" is not a new phenomenon,
but every time measures are taken to stem this practice,
it pops up again somewhere else. In its mildest form,
it occurs when an agency "forgets" to take down
a board, once the sale or letting has been completed.
But sometimes agencies set out to saturate an area with
boards in order to drum up business, irrespective of how
many instructions they actually have. Usually, these are
in neutral settings where they'll be seen by passing traffic,
but not reported by local residents. But agencies sometimes
make mistakes, most famously in the case of Labour's former
spin-doctor Alastair Campbell, who woke to find a "For
Sale" sign outside his house. The stars of Whistleblower,
Foxtons (for it was one of theirs) hastily apologised,
removed it and sent Mr Campbell flowers.
Recently, the Royal Borough of Kensington and Chelsea
(RBKC), which has some of the most valuable properties
in the country as well as conservation zones, has taken
stringent measures against flyboarders; and its efforts
are being echoed by other London boroughs.
The last crackdown by the borough was in 2003, and resulted
in 10 agencies being fined for the offence. At the time,
the fines were small, with Foxtons scooping the biggest
pot, with a trifling total of £750. But now, the
borough has come down more heavily. In December, magistrates
fined estate agency Chard £18,000 for flyboarding,
after having been tipped off by… Foxtons.
Councillor Fiona Buxton, cabinet member for environmental
health at RBKC, said: "Flyboarding gives a misleading
impression of the amount of business an agent is doing
in an area, and is intended to affect the choices of potential
sellers when selecting an agent to market their property.
We will not tolerate this kind of behaviour, and I hope
this successful prosecution sends out a warning to other
estate agents who may be considering flyboarding."
Barry Manners, a managing partner of Chard (which also
featured in Whistleblower), points out that his company's
offence was one of omission - forgetting to remove a board
from a property where they'd had a genuine instruction
- rather than deliberate flyboarding. He also says he
supports a zero tolerance attitude, provided it applies
evenly, creating a fair playing field.
"Flyboarding used to be very widespread here. Any
railings in London seemed like fair game. And it was very
competitive. There was a time four or five years ago when
we'd lose 100 of our boards every night. A sub-contractor
for one of our rivals - we'd successfully taken a lot
of their business - used to go round with a van at between
three and five in the morning, chopping them down and
bundling them in the back. It was so organised that the
police even became involved, although nobody was taken
to court."
A former flyboarder for a well-known agency, now a cabbie,
gave me an insight into the practice. Of 150 boards a
week he put up, he estimated that up to 50 per cent were
illegal. "It's not rocket science. You have to choose
a site where the residents are not going to challenge
the board," he continued. "A block of flats
or a conversion is ideal, somewhere where people don't
talk to each other. Don't put it outside any block that's
got a sense of community - they'll soon realise nobody
is selling and take it down."
His usual technique was to put the board somewhere relatively
inaccessible, somewhere you might need a stepladder to
pull it down again. That way only another estate agent's
contractor, or the council, would remove it. And it would
be on a road with plenty of traffic; there's no point
in wasting effort erecting a fake board in a cul-de-sac.
A popular option was to place it on a main street that
could then claim to refer to a genuine instruction up
a side-road, and then to "accidentally" leave
it there when the property sold. All these locations were,
he said, agreed with the client, because every estate
agency has to maintain a list detailing all its boards.
"In fact, there were usually two lists. One for the
eyes of the Trading Standards people, should they want
to do an audit, and one for the agent's own use."
And it would be up to the sub-contractor to make sure
that the board, once up, stayed put. Some contractors
did, he admit, go round pulling others' boards down, although
it wasn't something he had been prepared to do.
Paying a fee of £5 to install a board is a cost-effective
way to advertise your business. But it can turn into a
heavy burden if you are unlucky enough to be a new agency
targeted by the competition.
For Colette Brown, who last year started Property Garden
in Chiswick, west London, board wars have proved a logistical
and costly nightmare. She says the Whistleblower team
filmed her boards being taken down, although this footage
was not broadcast.
"We're a small agency and we only have up to 25
(boards) up at any one time. One weekend last August,
18 of them disappeared in one go. I know why it happens
- we undercut our competitors by 50 per cent on commission.
So our boards get taken out." Colette offered a £500
reward for information, but as yet has received no response.
Barry Manners would be happy to see all boards banned.
"Why do we need them? These days we've got the internet.
Does anyone really go round looking for boards to find
a property? Besides, it is easy to track a board back
to an agent's website and see whether it relates to a
genuine property, so I think the net will eventually do
away with flyboarding altogether."
In the meantime, the Borough of Hounslow is currently
highlighting its own crackdown. Having audited 144 "For
Sale" and "To Let" signs, Hounslow Trading
Standards officers contacted the relevant agencies and
discovered that 52 of them (36 per cent) were illegally
displayed.
One "For Sale" sign was on an electricity substation,
while another "Let By" sign turned out to have
been on display there for about four years. Forty-two
of the offending boards have been removed, and letters
have been sent out to the remainder, warning of impending
prosecution.
To test the effectiveness of this Hounslow purge, the
status of 10 boards lined up along a main road near my
home were checked. Of the 10, only four had copper-bottomed
reasons for their existence, and could be matched up to
properties on relevant estate agents' website. A fifth
was sponsoring a school fair, and a sixth, high on the
wall of a primary school, was sponsoring something, but
didn't bother to stipulate what.
Numbers seven, eight and nine claimed that properties
I was inquiring about had "gone - what is it you
are looking for?" (They have two weeks' leeway before
the board's presence becomes an offence). And number 10,
after vainly trying to attribute the board to a property
in the region, could offer no explanation as to why it
was there.