The watchdog is concerned about the size of the sector,
the complexity of the product and the way it is sold to
consumers. It will launch its investigation in the New
Year following a 'super-complaint' from Citizens Advice,
the parent organisation behind local Citizens Advice Bureaux.
Expensive PPI has been labelled nothing less than a protection
racket. It is more often than not sold to consumers when
they take out a product even though they don't need it
or could find a much cheaper deal by shopping around.
The policies often include restrictive clauses that prevent
consumers from claiming. In its super-complaint, Citizens
Advice estimated that 85% of clients who claimed were
been turned down, compared to the industry assertion that
it is just 15%.
It also said lenders were adopting high-pressure sales
techniques to persuade customers to take out PPI.
A secret investigation by the Financial Service Authority
last month found widespread mis-selling of PPI. Though
the report found no evidence to suggest companies were
selling PPI as a compulsory insurance, in many cases it
was automatically included in the loan quote without customers
being told cover was optional.
It is estimated there are 20m policies in force in the
UK, which produce an annual revenue in excess of £5bn.
Lenders view PPI as a money spinner as the margins on
their products have been trimmed in the face of intense
competition.
A recent report by investment bank Morgan Stanley suggested
income from PPI is effectively propping up the Internet
bank Egg. PPI profits were equal to 20% of its pre-tax
profits last year.
They also accounted for 17% of pre-tax profits at Lloyds
TSB, 12% at Alliance & Leicester, 11% at Halifax/Bank
of Scotland, 7% at Barclays, 4% at HSBC and Northern Rock
and 3% at RBS NatWest.
The OFT investigation will also look at the wide variation
of pricing in the sector and how transparent the policies
are to consumers.
OFT chief executive John Fingleton said: 'PPI is a complex
product, often bought almost as an afterthought. Borrowers
may shop around for credit, but the complex nature of
PPI and a lack of choice mean that they are less likely
to shop around for PPI.
'There is a high potential for consumer detriment - our
study will look at whether consumers are getting a good
deal or not.'
The OFT could ultimately take enforcement action against
firms offering PPI if it finds they have breached consumer
law, or refer the industry to the Competition Commission.